To sign in to ScotiaConnect electronic banking, you need to enter three matching pieces of information:
Then click the “Sign In” button.
If you enter any or all of these incorrectly, you may try again.
For your Username:
Your company's Super User or Administrator has access to a User Information page on ScotiaConnect and may be able to help confirm your Username for you.
Once you confirm your Username, enter it on the ScotiaConnect Sign In page and check 'Remember user name' as you sign in. ScotiaConnect will place a cookie on your PC and next time you Sign In, we automatically populate your Username for you. Please note, this function should not be used from a shared or publicly accessible PC. Also keep in mind that if you later delete these cookies on your PC, you'll have to enter it again to sign in.
For your Password:
If your password doesn't work correctly, please check your keyboard settings to ensure that caps lock (and on some keyboards, the num lock) is off.
If you enter your password incorrectly five times, you'll be locked out of the system for several hours before you can try again.
If you don't remember your password, please request your Super User’s assistance to start the process for you. Once you have a new reference number and authorization code, return to the Sign In page and click on the 'Recover Password' link.
For your Security Token:
If you do not have a Security Token, alert your company Super User who can order one for you.
With the Security Token, you must enter its token value correctly in order to sign in. To do so, press the token’s red button to refresh the value on the display and enter that new number.
You will receive this error if you are set up on ScotiaConnect but have not yet been assigned privileges by your company's Super User or Administrator. Please ask this person to assign you to a Group with appropriate privileges or entitlements for your job role.
Your company Super User or Administrator can add a new user profile to ScotiaConnect.
The Super User must sign in and navigate to Administration > User Information and then click the “Request a New User” button. Once the request is submitted the new user will generally receive a 'Welcome to ScotiaConnect' email within 24 hours.
You will receive this message if your company's Super User or Administrator has set your status to inactive. Please contact this person and ask for your status to be restored to active.
If you need further assistance, please contact us from Monday to Friday, from 8:00 a.m. to 8:00 p.m. ET.